Privacy
What we hold, how long we hold it, and who else sees it. The short version: your photographs are yours, and they leave our systems 30 days after we deliver.
What we collect
The photographs you send, your name, your email address, and the note you write to the studio. Payment is handled by our card processor; we never see or store your card number.
We also keep the ordinary record of an order — what you bought, when, and what we sent back.
Your photographs
Originals and restored files are stored encrypted and are visible only to the restorer working on your order and the person who reviews it.
Thirty days after delivery, originals and working files are deleted. The finished file stays available on your order page for 90 days so you can download it again.
We never use your photographs as an example, on the site, or anywhere else, unless you write and say we may. We do not ask.
We write when your order is received, when it is ready, and if we have a question about the original. If you ticked the previews-and-updates box, we also send occasional updates — unsubscribe anytime, one click, actually gone.
Who else is involved
A payment processor, an email delivery service, and a cloud host. Each sees only what it needs to do its job, and none may use your photographs for anything.
Your rights
Write to hello@tendermend.com to see what we hold, correct it, or have it deleted early. We act within seven days and do not ask why.
Write to hello@tendermend.com and a person will answer — usually the same day, always within two.